To place an order at Madzin label:
1. Use the various category options provided under the main menu to help you find what you are looking for.
2. Once you have shortlisted an item, select your size and click on the ‘Add to cart” button.
3. Review the items in your shopping bag by clicking the ‘Shopping Bag’ icon at the top of the page.
4. Click on ‘Proceed to checkout’ to complete your order.

No, you can easily place an order without having a Madzin label account. However if you set up an account with Madzin label it will enable you to view your order history, receive timely updates on new arrivals, our upcoming events and offers.

In case the item you are looking for is not featured on our website or is “sold out” please write to us at info@madzinlabel. Com and our customer support team will get in touch to assist you.

You can place a request for alterations/customization by filling an enquiry form. You can also get in touch with our team on WhatsApp number: +91 9310399046

Size guide is available on each product page to help you with any sizing queries. You can also contact us at +91 9310399046 in case you need further assistance.

In case you have any queries, which are not currently addressed on our site, please contact our client care team by using enquiry form, telephone +91 9310399046 or message us on our customer care what’s app number+919310399046 Our contact hours are Monday – Saturday, 11:00- 19:00 (IST).

We make every effort to accurately display the attributes of all our products, including the colours; however, the actual color you see may vary slightly due to photographic lighting sources or your monitor settings.

All products delivered from MADZIN LABEL arrive in suitable MADZIN LABEL packaging, we do not offer any additional gift wrapping services at the moment.

Do note: We do not offer refund the cancelled orders but offer credit notes against the cancellations. You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us on info@madzinlabel. com or call our Customer Service on +919301399046 Once your order is found eligible for cancellation, our team will issue a refund against it in the form of a credit note, that is redeemable within 90 days from the issue date.

Once you have confirmed and placed an order, it is not possible to add items to it. You are requested to place a fresh order for any new items. Additionally, you can make modifications to your existing order i.e., change color (subject to availability) or size or both within 24 hours of placing the order. To make a modification, please connect with us on info@madzinlabel. com or call our Customer Service on +919301399046 and we will try to help you in the best way possible.

We accept Visa, MasterCard, American Express, PayPal, Razor Pay, UPI and most international credit and debit cards.

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure, Madzin Label online payments are transmitted through SSL encryption technology. All payments are processed through a secure payment gateway. For more information on this, please refer to our Privacy Policy.

All information shared with Madzin Label is private and confidential. At no point will we share, rent or sell it. For more information on this, please refer to our full Terms & Conditions and Privacy Policy.

In case of failed transactions, please check that the details entered by you match the details on the card, card is not expired, PIN entered is correct. If all the details are correct and the problem still persists then contacting your bank or credit card company would help solve the issue. You also have an option of selecting a different payment method.

We currently accept payments in US dollar, British Pound Sterling, Euros, AED and Indian Rupees.

Madzin Label offers complimentary domestic and international shipping

The estimated delivery time will differ with each order. Domestic orders will take about 2-4 business days for delivery from the date of dispatch. International orders take about 10-12 days for delivery from the date of dispatch. Sometimes, delivery timelines are subject to factors beyond our control, including but not limited to, destination customs clearance process, unexpected travel delays due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Madzin Label offers worldwide shipping to most jurisdictions. For more information on international shipping, please refer to our Terms & Conditions.

Domestic clients can opt for a self-pick up from Madzin flagship store at ambawatta new delhi , upon request. For further assistance, kindly reach out to us at customersupport@madzinlabel.com

Once your order has been placed, you can change the delivery address until the item has been shipped. However, should you need to do this; you can call our cutomer care team who will be able to assist further.

Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our client care team.

If your package shows delivered and you have not received your order please raise the issue by calling our client care team. Our team will look into the matter and ensure the delivery is done in time. We will keep you updated with the progress.

For Indian Customers, product prices displayed are inclusive of all taxes and duties. For International Customers, product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

We do not accept returns; however returns are applicable only if the product received from our end is damaged or the product delivered is not correct. For more information you can go through our returns and exchange policy forum.

You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 7 business days from the date of order cancellation. The Credit note will be valid for a year from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, Madzin Label shall have no liability in relation to any claim for a refund.
 
Disclaimer:
1. In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.
2. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.

Madzin Label uses the highest quality of fabrics and embroidery materials. We have provided general maintenance instructions for specific materials on the product page under “Care Guide”.

You can get in touch with our client care team on +91 9310399046 .who will be happy to discuss the issue in detail and provide the best possible solution.

Madzin Label Ready-To-Wear outfits are made in line with UK sizes. We provide detailed measurements and size conversions in our size guide. Our client care team is also available to assist you in selecting the size best suited to you.

Size range for our Ready-to-Wear collection varies from XS TO XL. For detailed specifications on measurements and international size conversions, please refer to our size guide that can be found on each product page. We also offer a made-to-measure service for sizes that are not mentioned in our size guide. You can get in touch with our fashion consultants at info@madzinlabel.com or what’s app us at +919310399046 for further
assistance.